Metal Mania Terms and Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following Terms And Conditions Of Use which together with our Privacy Policy governs Metal Mania's relationship with you in relation to this website. If you disagree with any part of these terms and conditions please do not use this website.
The Term 'Metal Mania' or 'us' or 'we' refers to the owner of the website the term 'you' refers to the user or viewer of our website.
You must be 18 years or over to use the Metal Mania UK website.
These terms and conditions are governed by English law and are subject to change without notice.
You are responsible for the entering of a full UK mainland address and postcode with a contact telephone number (contact meaning somebody will be on the end of the phone).If we think that your details are incorrect or false Metal Mania can decline your order.
Metal Mania is an online metal retailer and can be contacted via sales@metalmaniauk.com .All emails/enquiries will be answered in a timely fashion. This is our preferred channel of contact.
Metal Mania website is UK based only. All orders from outside mainland UK will be dealt with on a per order basis, so please email your requirements. Metal Mania is not responsible for any links on this website. Metal Mania have no engineering facilities and cannot/will not perform any secondary operations.
Occasionally we make mistakes, but a polite email to us will sort things out.
Delivery
Depending on the size/weight and nature of the goods ordered Metal Mania use Royal Mail or a major carrier company for delivery. For current carriers we are using please email sales@metalmaniauk.com
Goods are usually dispatched within 3 days of cleared payments. We cannot specify an exact date/time that the carrier will arrive at your address, so please check individual carrier companies websites for delivery progress.
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We do not recommend taking days off to wait in for carrier companies. If you are out they will leave a card for you to rearrange a delivery. According to our customers, telephoning seems the best method for this. No compensation will be paid by Metal Mania for lateness of delivery.
If goods are received damaged do not sign for them and refuse delivery.
We do not advise starting anything until you actually have your goods please open and check your goods when you receive them
Please inform us via email at sales@metalmaniauk.com of any shortages/defects within 1 day of receipt of your order.
Goods dispatched via carrier will be given a tracking number. It is your responsibility to track your consignment via the carrier's website once it has left our premises.
If there is a problem with your delivery contact us at sales@metalmaniauk.com and we will endeavour to sort it out.
Goods can only be dispatched via our nominated carriers. We do not allow you to specify your own carrier company.
If your postal address incurs a carrier surcharge we are entitled to pass the costs onto the customer, but we will give you the option to cancel. Non-delivery by any carrier/Royal Mail shall not give you the rights to make any claim whatsoever against Metal Mania.
Payment
All our prices include VAT at the standard UK rate.
Our VAT number is 995422484.
Prices are subject to change without notice.
We accept payment via most major Credit/Debit cards or payment via PayPal. For bank transfer payments please contact sales@metalmaniauk.com.
We cannot accept payments via cash, cheque or money orders.
It is your responsibility to ensure your credit/debit card details and address details are correct.
You agree to compensate us in full against all reasonable costs incurred by us in obtaining payment from you in the event that a failed payment occurs.
If an error has occurred in the Metal Mania prices, Metal Mania is entitled to charge the extra or deduct from the invoice. You will be notified of any changes with an option to cancel the order. Items will not be dispatched until the new total is agreed.
Secondhand Materials
Within our site we do sell some pre-owned, secondhand materials. These will be marked on our website as used. Please see the individual item descriptions. Any specs quoted are only on a 'believed to be' basis, and no test certs are available.
Returns
If you are unhappy with your items in any way please inform us via email sales@metalmaniauk.com within 7 working days and return unused and postage paid to us within 14 calendar days for a refund.
You must take reasonable care of the goods whilst still in your possession, and not to cause them to be unfit for resale.
Items must be returned to us via registered post/recorded delivery or other trackable means. On receipt, we will inspect the condition of the returned item and offer a refund.
Please return items to:
Returns Dept
Metal Mania Unit
26 Hinckley Business Park
Brindley Road
Hinckley
Leicestershire
LE10 3BY
For larger items returns, if we need to send in a carrier this will be deducted from the refund or charged accordingly.
Terms and Conditions of Cut-to-Size Service
Tolerances of Cut-to-Size Service are + or - 2mm.
Sorry, we cannot accept returns on Cut-to-Size orders but you can change your order/cancel within one hour of purchase. We can then amend your order or refund as applicable, however this may delay dispatch.
If cancelled outside the one hour cut-off, a full invoice total may not be refunded.
If extra materials are added, an extra charge will apply.
Sorry, we cannot guarantee your lengths will be cut from the same batch of material, so finish and tolerances may vary slightly.
Animal Testing
It is this companies policy NOT to supply any organisation or individual involved in animal experimentation of any kind.
Force Majeure
Metal Mania is not liable for any delays of your order due to circumstances beyond our control including but not limited to act of God, war, terrorism, strikes, trade disputes, break down of equipment, fire, flood, explosion, earthquake, civil disturbance, riots, accidents, storm, shortages, difficulty in obtaining material, disruption to energy supplies, telephone supplies, road traffic problems, severe weather conditions.
Warranties and Liability
Risk passes to the buyer of receipt of the goods.
We do not supply test certificates.
It is your responsibility to check the materials are suitable for your use.
Materials and information do not come with any warranties on quality, fitness for a particular use, accuracy and reliability.
All products are subject to tolerances and variations.
Metal Mania will not be held liable for consequential loss/damage, injury, delays arising from the use of any goods purchased from the website.
All goods are within usual mill tolerance as to size and finish.
Any goods materials and information you use from Metal Mania website is entirely at your own risk for which we will not be liable.
Metal Mania or anyone connected with the building and operating of this website shall not be held liable for any viruses, loss of data arising from the use of the website.